Every status, explained

Subscriptions, customers, and payments each carry their own status. This page is the single reference table for what each one means and which totals it counts toward.

Subscription statuses

Every subscription carries one status. Stripe's statuses are stored as reported, except "canceled" becomes "cancelled" and any subscription with pause collection set becomes "paused" (cancelled wins if both apply). "Current" is not a status of its own: it is a shortcut for active, trialing, and past due together.

Status	Meaning	Counts toward MRR?	Counts as subscriber?
Active	Paying normally.	Yes	Yes
Trialing	In a free trial.	Only if the current period is already paid	Yes
Past due	A failed payment is being retried.	Yes	Yes
Paused	Billing collection is paused.	No, shown separately as paused MRR	No
Cancelled	The subscription has ended.	No	No
Unpaid	Payment retries ran out.	No	No, but counts in At-risk MRR
Pending cancellation	Scheduled to cancel at period end; still running until then.	Yes, until it cancels	Yes, until it cancels

Payment statuses

Each payment is stored as succeeded or failed; a refund is not a separate status. The refunded amount is recorded on the original payment, which then displays as "Refunded" with its amount reduced by the refund. Payment status drives revenue reporting; it does not itself set MRR or a subscriber count, which are subscription-based.

Status	Meaning	Counts toward MRR?	Counts as subscriber?
Succeeded	The charge was collected.	No	No
Failed	The charge did not go through.	No	No
Refunded (display only)	Some or all of a succeeded payment was returned; the displayed amount is the amount minus the refund.	No	No

Customer status

A customer does not have a status of its own. Everywhere SSA shows a customer's status, the report column, the CSV, filters, and summary cards, it resolves from that customer's latest subscription, by start date.

Status	Meaning	Counts toward MRR?	Counts as subscriber?
Has a subscription	The status of that customer's latest subscription, from the table above.	Same as that subscription	Same as that subscription
No subscription record	A customer with only a one-off payment, and no subscription at all.	No	No, and excluded by status filters